1. Overview
RepairSmith, Inc. dba AutoNation Mobile Service (collectively, “AutoNation Mobile Service,” the “Company” or “we”) has developed this privacy policy out of respect for the privacy of our customers and visitors to our website. This policy describes the personal information we collect, use, process, and disclose about individual consumers who visit or interact with this website, purchase or inquire about any of our products or services, contract with AutoNation Mobile Service to provide services or otherwise interact or do business with us. This policy does not apply to any affiliated entity that has a stand-alone privacy policy.

Whenever you visit our website, we will collect some information from you automatically simply by you visiting and navigating through this site, and some voluntarily when you submit information using a form on the website, utilize the live chat feature on our website, enroll in or subscribe to our newsletter or marketing communications, request information, or use any of the other interactive portions of our website. Through this website, we will collect information that can identify you and/or your activity.

Additionally, whenever you communicate, interact or do business with us, whether online or at any of our locations, or whether you are contracted to perform services for us, we will collect personal information from you or about you in the course of our interaction or dealings with you.

This policy does not apply to our current and former employees and their family members, dependents, and beneficiaries; if you are a California resident who is a current or former employee of AutoNation Mobile Service or any affiliated entity, or a family member, dependent, or beneficiary of any of our current or former employees, you may request access to our Employee Privacy Policy by sending an email to humanresources@autonationmobileservice.com. For job applicants and independent contractors refer to the AutoNation privacy policy at https://www.autonation.com/terms-of-use/privacy.

2. Consent To Share Personal Information When Using Live Chat Function
By using the live chat feature, you consent to our collection and analysis of all personal information provided. The live chat feature does not use any chatbot or artificial intelligence technology. Rather, each chat takes place with a live representative of AutoNation Mobile Service. We utilize a vendor called Zendesk (“Chat Vendor”) to process, analyze, and store the contents of the chat on our behalf. The Chat Vendor may provide information in the chat to service providers, and/or their affiliated entities, distributors, agents, and contractors. By using these forms and features, you direct AutoNation Mobile Service to disclose to and share with the Chat Vendor any personal information you provide.

Collection and Processing of Personal Information and Sensitive Personal Information
The table below lists the categories of personal information and data we collect and process about you based on your specific transactions and interactions with our website, including the personal information and data collected and processed in the last 12 months. For each category of information, the categories of third parties and service providers to whom we disclose and have disclosed the information and data in the last 12 months are referenced by a letter that coincides with the letter in the list of categories of service providers and third parties that follows soon after this table.

Category Examples Disclosed in last 12 months Sold or Shared, Including in Last 12 Months, To Retention Period
Personal Identifiers Name, alias, date of birth, driver’s license or state identification card number. A, B, D, E, F, G, H, I, J Sold to A Shared with A If included in documents encompassed by another category, longest applicable retention period for another category as set forth in this table. Duration of our relationship with you plus 7 years.
Contact Information Home, postal or mailing address, email address, home phone number, cell phone number. A, B, D, E, F, G, H, I, J Sold to A Shared with A If included in documents encompassed by another category, longest applicable retention period for another category as set forth in this table. Duration of our relationship with you plus 7 years.
Protected Classification Age, disability, medical or mental condition, familial status, language preference. B, D, H, I Not Sold or Shared Duration of our relationship with you plus 7 years.
Commercial Transactional Data Information regarding products or services provided, purchasing history. A, B, C, D, E, F, G, H, I, J Sold to A and F Shared with A 7 years after transaction, unless necessary to maintain for product warranty, OSHA or other regulatory compliance.
Internet Network and Computer Activity Date and time of your visit to this website; webpages visited; links clicked on the website; browser ID; browser type; device ID; operating system; form information downloaded; domain name from which our site was accessed; search history; and cookies; internet or other electronic network activity information, including system and file access logs, and usage history. A, H, I Sold to A, H, and J Shared with A 2 years.
Geolocation Data IP address from which you accessed any of our websites. A, B, H, I Sold to A, H Shared with A 2 years
Mobile Device Data Information collected when you navigate, access or use any of our websites via mobile device, including device type, software type; data identifying your device if you access our business networks and systems, including cell phone number. G, H, I Not Sold or Shared 2 years
Financial Information Information collected through credit or financing applications, information contained in invoices billed and in records of payments made. B, C, D, E Not Sold or Shared 7 years.
Inferences Based on analysis of your activity on the Website, we may develop inferences regarding your interest and preferences regarding our products and services. Based on your interactions with AutoNation Mobile Service outside of this website including any prior transactions in which you purchased products or services or expressed an interest in any of our products or services, we may develop inferences regarding your preferences and potential for purchasing additional products or services in the future. G, H, I Not Sold or Shared Duration of our relationship with you plus 7 years.
Visual, Audio or Video Recordings Your image when you share with us; voice recordings of customer calls recorded for training or quality assurance purposes. H Not Sold or Shared 7 years from date created or recorded, unless in use for lawful or consented purposes.
For California residents, of the above categories of Personal Information, the following are categories of Sensitive Personal Information we may collect from or about consumers, independent contractors, or applicants:

Personal Identifiers (driver’s license or state identification card number, passport number)
Account Information (your AutoNation Mobile Service account log-in, in combination with any required security or access code, password, or credentials allowing access to the account)
Protected Classifications (racial or ethnic origin)
Geolocation Data (IP address)
For California residents, personal information does not include:

Publicly available information from government records;
Information that a business has a reasonable basis to believe is lawfully made available to the general public by the consumer, independent contractor, or applicant, or from widely distributed media;
Information made available by a person to whom the consumer, independent contractor, or applicant has disclosed the information if the consumer, independent contractor, or applicant has not restricted the information to a specific audience;
Deidentified or aggregated information.
We May Collect Your Personal Information From The Following Sources:
You the consumer when you visit the website and voluntarily submit information through forms on the website or social media, when you visit any of our physical locations, when you purchase or inquire about any of our products or services, when you utilize the live chat feature on the website, when you enter into a contract to perform services for us;
Our employees and contractors, when you interact with them;
Other customers and visitors, when you interact with them or when they observe you;
We utilize cookies to automatically collect information about our website visitors;
Surveillance cameras at our physical locations;
Lead generators and referral sources;
Social media platforms;
AutoNation Mobile Service systems, networks, software applications, and databases you log into or use.
We May Disclose, Sell, Or Share Your Personal Information/Data To/With The Following Categories Of Service Providers, Contractors, Or Third Parties:
Original equipment manufacturers (OEM) and vehicle repair service providers;
Government agencies;
Transaction support vendors (e.g., check guaranty, payment processors);
Lead generators, lead providers, and referral sources;
Promotional or other fulfilment vendors;
Marketing support vendors and customer service support vendors, including communication providers, call center vendors, and vendors that support managing or hosting the website and the Chat function on the website;
Data analytics vendors;
Social media platforms;
We May Collect And Process Your Personal Information For The Following Business Purposes:
To fulfill or meet the purpose for which you provided the information;
To process, complete, and maintain records on transactions;
To provide warranty coverage on products and services;
To retain your selection for Text opt in/opt out to ensure customers who opted out are not sent any text messages;
To provide and communicate notifications to customers;
To schedule, manage and keep track of customer appointments;
To maintain records of when customers decline a service or sale;
To respond to consumer inquiries, including requests for information, customer support online, live chat on the website, phone calls, and in-person inquiries;
To provide interest-based and targeted advertising;
To improve user experience on our website;
To understand the demographics of our website visitors;
To detect security incidents;
To debug, identify, and repair errors that impair existing intended functionality of our website;
To protect against malicious or illegal activity and prosecute those responsible;
To verify and respond to consumer requests;
To prevent identity theft.
We May Disclose Your Personal Information For Any Of The Business Purposes Identified Above.
We do NOT sell or share your personal information in exchange for monetary consideration. However, excluding job applicants and independent contractors, we may sell or share some of your information to third parties for other valuable consideration, as noted in the table above.

First, AutoNation Mobile Service shares data with the original equipment manufacturers (OEMs) and repairs service providers for vehicles that the OEMs and repair service providers may use for purposes outside the services they provide to AutoNation Mobile Service, including for their own research and development, to directly market products and services to consumers, and to share the consumer’s data they get from AutoNation Mobile Service with other auto dealerships based on the consumer’s current residence / proximity to other dealerships and other data collected about the consumer’s interests.

Second, AutoNation Mobile Service also allows IP addresses and other cookie-related data to be collected in an automated manner and managed by our marketing vendors in order to provide you with targeted ads based on what you appear to be interested in as a result of your activity online, both on our website and elsewhere.

Third, if you were referred to AutoNation Mobile Service by a lead generator that you visited or to which you provided your information or expressed interest in particular products or services, and if we happen to have a contract for that lead generator to provide us with leads and referrals that resulted in you being referred to us, our contract with that party may require us to then report to them whether you ended up conducting business with AutoNation Mobile Service and the type of transaction.

Fourth, if you use live chat on our website, a recording of the chat communications and chat information will be made available to Zendesk, which powers the chat function. Zendesk may provide information in the chat to repair service providers and/or their affiliated entities, distributors, agents, and contractors.

We May Sell Or Share Your Personal Information For The Following Business Or Commercial Purposes:
To fulfill contractual obligations with OEMs, repairs service providers and our Chat Vendor;
To receive additional leads and referrals with OEMs and repair service providers and to maintain relationships with referral sources, including OEMs and repair service providers;
To support joint-marketing efforts with OEMs, repair service providers and third parties that provide products and services of interest to our customers;
To provide interest-based and targeted advertising.
Other than these four exceptions, we do not and will not disclose your personal information to any third party in exchange for monetary or other valuable consideration or share your personal information for cross-context behavioral advertising.

Notice Of Right Of California Residents To Opt-Out Of The Selling And Sharing Of Your Information
While we do not sell or share your personal information in exchange for money, we may sell or share your personal information (excluding applicants and independent contractors) for other valuable consideration. You have the right to tell us NOT to sell or share your personal information. You have the full and free right to opt-out of our disclosure of your personal information to any third parties where the disclosure constitutes “selling” or “sharing” as defined by the California Privacy Rights Act. You may exercise your right to opt-out without fear of discrimination for doing so. To opt-out of our selling or sharing of your information, meaning, we will not disclose your information to third parties for any monetary or other valuable consideration, you can do any of the following:

Click HERE to be taken to an online opt-out submission form;
Visit AutoNation’s website at: https://www.autonation.com/. Click on “Do Not Sell My Personal Information” to be taken to an online submission form;
You can use a Global Privacy Controls (GPC) signal. We will process opt-out preferences from GPC signals, which are in formats commonly used and recognized by businesses, such as an HTTP field header, as requests to opt-out of sale or sharing. The GPC signal opt-out will only apply to the browser you are using on your device; it will not apply to other browsers and/or devices to which GPCs are not activated or to offline sales;
If you are unable to submit an opt-out through any of the above methods, please call our toll-free privacy line at 1-877-635-0349 for assistance and a representative will assist in meeting your needs.
You can have an authorized agent submit a request on your behalf. To submit an opt-out through use of an authorized agent, you must provide that agent with written permission signed by you to submit an opt-out on your behalf, except when using an opt-out preference signal. The authorized agent may call our toll-free privacy line at 1-877-635-0349 to make the opt-out request and for directions for submitting the proof of authorization and the authorized agent’s proof of identification to us. We maintain the right to deny any request from an authorized agent that does not submit sufficient proof that they have been authorized by you to act on your behalf.

A request to opt-out need not be a verifiable consumer request. However, we may deny a request to opt-out if we have a good faith, reasonable, and documented belief that a request to opt-out is fraudulent. If we deny your request to opt-out, we shall inform you of our decision not to comply and provide an explanation as to why we believe the request is fraudulent.

Opt-Out Preference Signals
Opt-out preference signals provide consumers with a simple and easy-to-use method by which to exercise the right to opt-out of the selling and sharing of their information. Global Privacy Controls (GPC) is a user-enabled opt-out preference signal which can communicate a user’s “Do Not Sell or Share” request on behalf of the person or device. We will process opt-out preferences from GPC signals which are in formats commonly used and recognized by businesses, such as an HTTP field header. We will treat a consumer’s use of GPCs as a valid request to opt-out of the selling and sharing of information for that browser. We currently do not connect browser use to particular consumers and, as such, you will need to use GPCs on all browsers in which you access our website and use our opt-out form to opt-out of offline sales.

Do Not Track (DNT) is a privacy preference that users can set if they do not want web services to collect information about their online activity. We do not respond to DNT signals or other mechanisms (with the exception of GPCs) that provide a choice regarding the collection of personal information about activities over time and across different websites or online services. We encourage users who have DNTs to use GPCs.

If You Are Not A Job Applicant Or Independent Contractor, We Do And Will Use Or Disclose Your Sensitive Personal Information For Purposes Other Than The Following:
To perform the services reasonably expected by an average consumer who requests those services;
To detect security incidents that compromise the availability, authenticity, integrity, and confidentiality of stored or transmitted personal information;
To resist malicious, deceptive, fraudulent, or illegal actions directed at the business and to prosecute those responsible for those actions;
To ensure the physical safety of natural persons;
For short-term, transient use;
To perform services on our behalf;
To verify or maintain the quality or safety of a product, service or device that is owned, manufactured, manufactured for, or controlled by AutoNation, and to improve, upgrade, or enhance the service or device that is owned, manufactured by, manufactured for, or controlled by AutoNation;
For purposes that do not involve inferring characteristics about the consumers, contractors, and applicants.
Notice Of Rights Of California Residents To Limit The Use Of Your Sensitive Personal Information
As provided by the California Privacy Rights Act, you have the right to limit our use or disclosure of your sensitive personal information to uses that are necessary to perform the services or provide the goods reasonably expected by an average consumer who requests those services or goods. You have the full and free right to limit our use or disclosure of your sensitive personal information as defined by the California Privacy Rights Act. You may exercise your right to limit without fear of discrimination for doing so. To limit the use or disclosure of your sensitive personal information, you can do any of the following:

Click HERE to be taken to an online opt-out submission form;
Visit AutoNation’s website at: https://www.autonation.com/. Click on “Do Not Sell My Personal Information” to be taken to an online submission form;
You can use a Global Privacy Controls (GPC) signal. We will process opt-out preferences from GPC signals, which are in formats commonly used and recognized by businesses, such as an HTTP field header, as requests to opt-out of sale or sharing. The GPC signal opt-out will only apply to the browser you are using on your device; it will not apply to other browsers and/or devices to which GPCs are not activated or to offline sales;
If you are unable to submit an opt-out through any of the above methods, please call our toll-free privacy line at 1-877-635-0349 for assistance and a representative will assist in meeting your needs.
You can have an authorized agent submit a request to limit on your behalf. To submit a request to limit through use of an authorized agent you must provide that agent with written permission signed by you to submit an opt-out on your behalf. The authorized agent may call our toll-free privacy line at 1-877-635-0349 to make the request to limit and for directions for submitting the proof of authorization and the authorized agent’s proof of identification to us. We maintain the right to deny any request from an authorized agent that does not submit sufficient proof that they have been authorized by you to act on your behalf.

A request to limit need not be a verifiable request. However, we may deny a request to limit if we have a good faith, reasonable, and documented belief that a request to limit is fraudulent. If we deny your request to limit, we shall inform you of our decision not to comply and provide an explanation as to why we believe the request is fraudulent.

Notice Of Rights Of Virginia, Colorado, Connecticut, And Utah Residents Regarding Processing Of Sensitive Data And Right To Opt Out Of The Sale Of Personal Data, Processing Of Personal Data For Targeted Advertising, And Profiling In Furtherance Of Decisions That Produce Legal Or Similarly Significant Effects
As provided by the Virginia Consumer Data Protection Act (“VCDPA”), Colorado Privacy Act (“CPA”), Connecticut Data Privacy Act (“CTDPA”), and the Utah Consumer Privacy Act (“UCPA”), we do not process your sensitive data without obtaining your consent. We do not process sensitive data concerning a known child without processing such data in accordance with the federal Children’s Online Privacy Protection Act (15 U.S.C. § 6501 et seq.). Additionally, you have the right to opt out of the sale of your personal data to third parties, the use of your personal data for targeted advertising, or profiling in furtherance of decisions that produce legal or similarly significant effects concerning you. You may exercise your right to opt out without fear of discrimination for doing so. To exercise your right to opt out of the sale of your personal data, the use of your personal data for targeted advertising, or profiling in furtherance of decisions that produce legal or similarly significant effects concerning you, you can do any of the following:

Click HERE to be taken to an online opt-out submission form.
If you are unable to submit a request to limit through any of the above methods, please call our toll-free privacy line at 1-877-635-0349 for assistance and a representative will assist in meeting your needs.
A request to opt out must be a verifiable request. We may deny a request to opt out if we are unable to authenticate the request through commercially reasonable efforts, or we may ask for additional information that is reasonably necessary to authenticate the request. This request to opt out does not apply to Virginia, Colorado, Connecticut, or Utah job applicants or independent contractors.

Retention Of Personal Information
We will retain each category of personal information in accordance with our established data retention schedule as indicated above. In deciding how long to retain each category of personal information that we collect, we consider many criteria, including, but not limited to: the business purposes for which the Personal Information was collected; relevant federal, state and local recordkeeping laws; applicable statutes of limitations for claims to which the information may be relevant; legal preservation of evidence obligations; and administrative considerations.
3. Third-party Vendors
We may use other companies and individuals to perform certain functions on our behalf. Examples include administering e-mail services and running special promotions. Such parties only have access to the personal information needed to perform these functions and may not use or store the information for any other purpose. Subscribers or site visitors will never receive unsolicited e-mail messages from vendors working on our behalf.

4. Business Transfers
In the event we sell or transfer a particular portion of its business assets, information of consumers, contractors and applicants may be one of the business assets transferred as part of the transaction. If substantially all of our assets are acquired, information of consumers, contractors and applicants may be transferred as part of the acquisition.

5. Compliance With Law/Safety
We may disclose specific personal and/or sensitive personal information based on a good faith belief that such disclosure is necessary to comply with or conform to the law or that such disclosure is necessary to protect our employees or the public.

6. Use Of Cookies And Other Tracking Technologies
Cookies are small files that a website may transfer to a user’s computer that reside there for either the duration of the browsing session (session cookies) or on a permanent (until deleted) basis (persistent cookies) that may be used to identify a user, a user’s machine, or a user’s behavior. We make use of cookies under the following circumstances and for the following reasons:

Provide you with services available through the website and to enable you to use some of its features;
Authenticate users and prevent fraudulent use of user accounts;
Identify if users have accepted the use of cookies on the website;
Compile data about website traffic and how users use the website to offer a better website experience;
Understand and save visitor preferences for future visits, such as remembering your login details or language preference, to provide you with a more personal experience and to avoid you having to re-enter your preferences every time you use the website;
Track your browsing habits to enable us to show advertising which is more likely to be of interest to you, including advertising by third parties on our website.
You may delete cookies from your web browser at any time or block cookies on your equipment, but this may affect the functioning of or even block the Website. You can prevent saving of cookies (disable and delete them) by changing your browser settings accordingly at any time. It is possible that some functions will not be available on our Website when use of cookies is deactivated. Check the settings of your browser. Below you can find some guidance:

Safari
Opera
Internet Explorer
Google Chrome
Mozilla
Global Privacy Controls (GPC) is a user-enabled privacy preference which can communicate a user’s “do not sell” request on behalf of the person or device. AutoNation Mobile Service will process opt-out preferences from GPC signals which are in formats commonly used and recognized by businesses, such as an HTTP field header.

Do Not Track (DNT) is a privacy preference that users can set if they do not want web services to collect information about their online activity. It is an older proposed standard than a GPC. AutoNation Mobile Service does not respond to DNT signals or other mechanisms (with the exception of GPCs) that provide a choice regarding the collection of personal information about activities over time and across different websites or online services, and we encourage users who have DNTs to use GPCs.

7. External Links
Our website contain links to other sites. We are not responsible for the privacy practices or the content of such websites. To help ensure the protection of your privacy, we recommend that you review the Privacy Policy of any site you visit via a link from our website.

8. Passwords
The personal data record created through your registration with our website can only be accessed with the unique password associated with that record. To protect the integrity of the information contained in this record, you should not disclose or otherwise reveal your password to third parties.

9. Children Under The Age Of 16
Our website is not intended for children under 16 years of age. No one under age 16 may provide any personal information on the website. We do not knowingly collect, sell or share any personal information of children under 16. If you are under 16, do not use or provide any information on our website. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us at the email address below.

10. How We Protect The Information That We Collect
The protection of the information that we collect about visitors to this website is of the utmost importance to us and we take every reasonable measure to ensure that protection, including:

We keep automatically collected data and voluntarily collected data separate at all times;
We use internal encryption on all data stores that house voluntarily captured data;
We use commercially reasonable tools and techniques to protect against unauthorized access to our systems;
We restrict access to private information to those who need such access in the course of their duties for us.
11. International Visitors
We do not target, market to, or offer our products or services to consumers outside of the United States. You agree not to submit your personally identifiable information through the website if you reside outside the United States.

12. Rights Under The CCPA, CPRA, VCDPA, CPA, CDPA, And UCPA
This section of the Privacy Policy applies only to: (1) California residents who are natural persons; (2) Virginia residents who are natural persons acting in an individual or household context; (3) Colorado residents who are natural persons acting in an individual or household context; (4) Connecticut residents who are natural persons acting in an individual or household context; and (5) Utah residents who are natural persons acting in an individual or household context.

If you are a California resident, you have the following rights pursuant to the California Consumer Privacy (CCPA) as amended by the California Privacy Rights Act (CPRA). If you are a Virginia resident acting in an individual or household context, you have the following rights under the Virginia Consumer Data Protection Act (VCDPA). If you are a Colorado resident acting in an individual or household context, you have the following rights under the Colorado Privacy Act (CPA). If you are a Connecticut resident acting in an individual or household context, you have the following rights under the Connecticut Data Privacy Act (CTDPA). If you are a Utah resident acting in an individual or household context, you have the following rights under the Utah Consumer Privacy Act (UCPA):

CCPA/CPRA Right to Know For California residents, the right to request, up to 2 times in a 12-month period, that we identify to you (1) the categories of personal information we have collected about you going back to January 1, 2022, unless doing so would be impossible or involve disproportionate effort, or unless you request a specific time period, (2) the categories of sources from which the personal information was collected, (3) the business or commercial purpose for collecting, selling, or sharing this information, (4) the categories of third parties with whom we share or have shared your personal information, (5) as applicable, the categories of personal information that we have sold or shared about you and the categories of third parties to whom the personal information was sold or shared, by category or categories of personal information for each category of third parties to whom the personal information was sold or shared, and (6) the categories of personal information that we have disclosed about you for a business purpose and the categories of persons to whom it was disclosed for a business purpose;
VCDPA Right to Know For Virginia residents, the right to request, up to 2 times annually, confirmation of whether or not we are processing your personal data;
CPA/CTDPA/UCPA Right to Know For Colorado, Connecticut, and Utah residents, the right to request, up to 1 time in a 12-month period, whether or not we are processing your personal data;
CCPA/CPRA Right to Access For California residents, the right to request, up to 2 times in a 12-month period, that we disclose to you, free of charge, the specific pieces of personal information we have collected about you going back to January 1, 2022, unless doing so would be impossible or involve disproportionate effort, or unless you request a specific time period;
VCDPA Right to Access For Virginia residents, the right to request, up to 2 times annually, that we disclose to you, free of charge, the specific pieces of personal data we are processing about you;
CPA/CTDPA/UCPA Right to Access For Colorado, Connecticut, and Utah Residents, the right to confirm whether a controller is processing personal data concerning the consumer and to access the consumer’s personal data;
Right to Delete The right to request, up to 2 times in a 12-month period, that we delete personal information that we collected from you, subject to certain exceptions;
CCPA/CPRA/VCDPA/CPA/CTDPA Right to Correct The right to request that we correct inaccurate personal information (to the extent such an inaccuracy exists) that we maintain about you;
CCPA/CPRA Right to Opt-Out For California residents, the right to opt-out of the selling or sharing of your personal information to third parties (as applicable);
VCDPA/CPA/CTDPA Right to Opt-Out For Virginia, Colorado, and Connecticut residents, the right to opt-out of the processing of personal data for purposes of: (i) targeted advertising, (ii) the sale of personal data, or (iii) profiling in furtherance of decisions that produce legal or similarly significant effects concerning the consumer;
CTDPA Right to Opt-Out For Utah residents, the right to opt-out of the processing of personal data for purposes of: (i) targeted advertising; or (ii) the sale of personal data;
CCPA/CPRA Right to Limit For California residents, the right to limit the use or disclosure of your sensitive personal information; we maintain about you;
For California and Connecticut residents, the right to designate an authorized agent to submit one of the above requests on your behalf. See below for how you can designate an authorized agent;
The right to not be discriminated or retaliated against for exercising any of the above rights, including for California residents an applicant’s and independent contractor’s right not to be retaliated against for exercising the above rights.
CPA/CTDPA/UCPA Right to Data Portability For Colorado, Connecticut, and Utah residents, up to 2 times per calendar year, the right to have requested data under the right to access provided in a portable and, to the extent technically feasible, readily usable format.
You Can Submit Any Of The Above Types Of Consumer Requests Through Any Of The 2 Options Below:
Submit an online request on our website at https://www.autonation.com/DSAR;
Call our privacy toll-free line at 1-877-635-0349;
Procedure To Appeal Refusal To Take Action On Requests Under The VCDPA/CPA/ CTDPA:
For Virginia residents, under the VCDPA, if your requests are manifestly unfounded, excessive, or repetitive, we may charge you a reasonable fee to cover the administrative costs of complying with your requests, or we may decline to act on the request.

You may appeal our refusal to take action on a request within 30 calendar days after your receipt of our decision. In order to submit an appeal, you may call our privacy toll-free line at 1-877-635-0349 to request an appeal form, which must be returned within 30 calendar days of your receipt of our decision. Within 60 days of receipt of an appeal, we will inform you in writing of any action taken or not taken in response to the appeal, including a written explanation of the reasons for the decisions. If the appeal is denied, we will also provide you with a method through which you may contact the Virginia Attorney General to submit a complaint. (This appeal process does not apply to Virginia job applicants or independent contractors.)

For Colorado residents, under the CPA, if your requests are manifestly unfounded, excessive, or repetitive, we may charge you a reasonable fee to cover the administrative costs of complying with your requests, or we may decline to act on the request.

You may appeal our refusal to take action on a request within a reasonable time period after your receipt of our decision. Within 45 days of receipt of an appeal, we will inform you in writing of any action taken or not taken in response to the appeal, including a written explanation of the reasons for the decisions, or inform you that the response time to the appeal has been extended, along with the reason for the delay. You may contact the Colorado Attorney General if you have concerns about the result of the appeal.

For Connecticut residents, under the CTDPA, if your requests are manifestly unfounded, excessive, or repetitive, we may charge you a reasonable fee to cover the administrative costs of complying with your requests, or we may decline to act on the request.

You may appeal our refusal to take action on a request within a reasonable time period after your receipt of our decision. Within 60 days of receipt of an appeal, we will inform you in writing of any action taken or not taken in response to the appeal, including a written explanation of the reasons for the decisions, or inform you that the response time to the appeal has been extended, along with the reason for the delay. You may contact the Connecticut Attorney General if you have concerns about the result of the appeal.

How We Will Verify That It Is Really You Submitting The Request:
When you submit a Right to Know, Right to Access, Right to Delete, or Right to Correct request through one of the methods provided above, we will ask you to provide some information in order to verify your identity and respond to your request. Specifically, we will ask you to verify information that can be used to link your identity to particular records in our possession, which depends on the nature of your relationship and interaction with us.

Responding To Your Right To Know, Right To Access, And Right To Delete Requests
For California residents, upon receiving a verifiable request, we will confirm receipt of the request no later than 10 business days after receiving it. We endeavor to respond to a verifiable request within forty-five (45) calendar days of its receipt. If we require more time (up to an additional 45 calendar days, or 90 calendar days total from the date we receive your request), we will inform you of the reason and extension period in writing. We will deliver our written response by mail or electronically, at your option. The response we provide will also explain the reasons we cannot comply with a request, if applicable.

For Virginia, Colorado, Connecticut, and Utah residents, we endeavor to respond to a verifiable request within forty-five (45) calendar days of its receipt. If we require more time (up to 45 additional days), we will inform you of the reason and extension period within the initial 45-day period after receipt of your request.

For California residents, we do not charge a fee to process or respond to your verifiable request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

For Colorado, Connecticut, and Utah residents, we do not charge a fee for up to 1 request annually, unless the request is manifestly unfounded, excessive, or repetitive, in which case we may charge you a reasonable fee to cover the administrative costs of complying with the request, or we may decline to act on the request.

For Virginia residents, we do not charge a fee for up to 2 requests annually, unless the requests are manifestly unfounded, excessive, or repetitive, in which case we may charge you a reasonable fee to cover the administrative costs of complying with the requests, or we may decline to act on the request.

For a request to correct inaccurate personal information, we will accept, review, and consider any documentation that you provide, and we may require that you provide documentation to rebut our own documentation that the personal information is accurate. You should make a good-faith effort to provide us with all necessarily information at the time that you make the request to correct. We may deny a request to correct if we have a good-faith, reasonable, and documented belief that a request to correct is fraudulent or abusive. If we deny your request to correct, we shall inform you of our decision not to comply and provide an explanation as to why we believe the request is fraudulent.

Responding To A California Resident’s Request To Opt-Out Of The Selling Or Sharing Of Your Personal Information
We will act upon a consumer request from a California resident to opt-out within fifteen (15) days of its receipt. We will notify all third parties to whom we have sold or shared personal information of your request and instruct them to comply with the request within the same time frame. We will notify you when this has been completed by mail or electronically, at your option.

A request to opt-out by a California resident need not be a verifiable consumer request. However, we may deny a request to opt-out if we have a good faith, reasonable, and documented belief that a request to opt-out is fraudulent. If we deny your request to opt-out, we shall inform you of our decision not to comply and provide an explanation as to why we believe the request is fraudulent.

Responding To A California Resident’s Request To Limit The Use Of Sensitive Personal Information
For California residents, we will act upon a request to limit the use of sensitive personal information within fifteen (15) business days of its receipt. We will notify all third parties that use or disclose sensitive personal information of your request to limit and instruct them to comply with the request within the same time frame. We will notify you when this has been completed by mail or electronically, at your option.

For California residents, a request to limit need not be a verifiable request. However, we may deny a request to limit if we have a good faith, reasonable, and documented belief that a request to limit is fraudulent. If we deny your request to limit, we shall inform you of our decision not to comply and provide an explanation as to why we believe the request is fraudulent.

If You Have An Authorized Agent:
If you are a California resident, you can authorize someone else as an authorized agent who can submit a request on your behalf. To do so, you must either (a) execute a valid, verifiable, and notarized power of attorney or (b) provide other written, signed authorization that we can then verify. When we receive a request submitted on your behalf by an authorized agent who does not have a power of attorney, that person will be asked to provide written proof that they have your permission to act on your behalf, and we will also contact you and ask you for information to verify your own identity directly with us and not through your authorized agent. We may deny a request from an authorized agent if the agent does not provide your signed permission demonstrating that they have been authorized by you to act on your behalf.

If you are a Connecticut resident, you can authorize someone else as an authorized agent who can submit a request on your behalf. We may deny a request from an authorized agent if it cannot be verified with commercially reasonable effort that they have been authorized by you to act on your behalf.

California Shine The Light:
The California Civil Code permits California Residents with whom we have an established business relationship to request that we provide you with a list of certain categories of personal information that we have disclosed to third parties for their direct marketing purposes during the preceding calendar year. To make such a request, please send an email Customer.Relations@AutoNation.com, or write to us at the address listed below. Please mention that you are making a “California Shine the Light” inquiry.

13. Consent To Terms And Conditions
By using this website, you consent to all terms and conditions expressed in this Privacy Policy.

14. Changes To Our Privacy Policy
As our services evolve and we perceive the need or desirability of using information collected in other ways, we may from time to time amend this Privacy Policy. We encourage you to check our website frequently to see the current Privacy Policy in effect and any changes that may have been made to them. If we make material changes to this Privacy Policy, we will post the revised Privacy Policy and the revised effective date on this website. Please check back here periodically or contact us at the address listed at the end of this Privacy Policy.

15. Consumers With Disabilities
This policy is in a form that is accessible to consumers with disabilities.

16. Questions About The Policy
This website is owned and operated by AutoNation Mobile Service. If you have any questions about this privacy policy, please contact us at privacy@autonationmobileservice.com or call 1-877-635-0349.

**This policy was last updated January 24, 2024.